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useriY7a4lUeZV
Constellation

FlexDry and smart things

Started hooking up everything to smart things the other day.  All my samsung and non samsung products have worked fine.  The FlexDry dryer though gets stuck at 98% when trying to “register with my samsung account” every time.  No issues like this with flex wash or anything else.  Any solutions? I’ve tried all in the app

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: FlexDry and smart things

Have you tried re-installing the app or trying a different device? Have you tried turning off data and only using the Wi-Fi?

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useriY7a4lUeZV
Constellation

Re: FlexDry and smart things

yes, I have tried the above suggestions. The photo below is of what I get stuck on every time until it times out.773A5A9A-6A72-4972-ACBB-C7528A9033D0.png

 

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Samsung Moderator
Samsung Moderator

Re: FlexDry and smart things

I understand. I would recommend reaching out to our Smart Things team so that they can look into this for you.


1-800-726-7864

9am - 9pm Eastern Time,
Monday - Saturday (US)

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