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userebkLwHn9Vc
Constellation

Flexwash upper washer won’t run

I just bought a house that included a flexwash washer and dryer. I tried using the upper washer and it wouldn't run. There is no error message. What happens is the washer icon flashes and there are a series of clicking sounds, like the lid lock is engaging, and some other sounds that seem like the washer is doing something. Then after several seconds everything just stops and nothing happens. The icon stops flashing and it's as if I never pushed start. I would appreciate any help. The washer is also missing the aqua pod if anyone can help me find one of those to purchase. Thanks!

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Flexwash upper washer won’t run

I would love to assist you with this. May I have your full model code?

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userebkLwHn9Vc
Constellation

Re: Flexwash upper washer won’t run

Thank you. The model is WV60M9900AV/A5.

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Samsung Moderator
Samsung Moderator

Re: Flexwash upper washer won’t run

Here are a few links that may resolve your symptoms. 

http://www.samsung.com/us/support/troubleshooting/TSG01108862/

http://www.samsung.com/us/support/troubleshooting/TSG01000997/

http://www.samsung.com/us/support/troubleshooting/TSG01001985/

 

If these steps do not work, please send us a private message with your serial number. http://bit.ly/2kZXrit

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