*FlexWash washers will display a 1dC4 error if the rubber button next to the latch for the upper washer is missing. In this case, service is not required, and replacing the button will fix the error.
*On some models, dC is a Door Error. On some models, it is an Unbalanced Load Error.
If the code cannot be corrected or there is damage to the door or latch, use the following link to find a list of service centers near that can do the repair. http://www.samsung.com/us/support/service/location