JUMP TO SOLUTION Solved

Original topic:

Flexwasher 1dc4 error won't clear

(Topic created on: 6/12/19 9:56 PM)
userwArhft5PKR
Asteroid
Options
Washers and Dryers

Have a WV55M9600AV/A5 washer. Been fine for the last year. Yesterday started showing 1DC4 error on the top washer and won't clear. Tried unplugging, no change. Checked "rubber button next to the latch", it's present. Pressed the button in the lid myself, didn't fix it. Door is definitely closed, but the error won’t clear. What’s the next step?

1 Solution


Accepted Solutions
Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

1DC4 Error code 

  • The door is not detected as closed and locked.
  • Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.

*FlexWash washers will display a 1dC4 error if the rubber button next to the latch for the upper washer is missing. In this case, service is not required, and replacing the button will fix the error.

*On some models, dC is a Door Error. On some models, it is an Unbalanced Load Error. 

  • for unbalanced error codes, you recalibrate the unit. For flex, top, and front loaders they have different ways you can recalibrate the unit.
  • A user manual would very help to locate how to recalibrate the unit. If you don't have the user manual. log onto samsung.com with your model number and download the user manual for free.

If the code cannot be corrected or there is damage to the door or latch, use the following link to find a list of service centers near that can do the in/out of warranty repair.http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

86 Replies
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

Will you please send a private message with the serial number of the washer? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userwArhft5PKR
Asteroid
Options
Washers and Dryers

Sent a PM via the bit.ly link. Do you need anything else?

 

SamsungRei
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

Thank you. I have received your messages and will follow up with you there.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userRcJTLRkByC
Constellation
Options
Washers and Dryers

Hi there I am also having the same issue as desribed by the first person. Washer is also a WV55M9600AV/A5, left unplugged for a day no change. The button next to the latch is present, I click the door shut and make sure the top lid is closed as well. Can you provide the link so i can send you my serial number.

0 Likes
Reply
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

@userRcJTLRkByC You can send me your serial number via this link :)


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userRcJTLRkByC
Constellation
Options
Washers and Dryers

Sorry I missed the email and then was out of town for a bit. Could you please resend the link so I can verify my serial number

0 Likes
Reply
user28xSo5B1Qz
Constellation
Options
Washers and Dryers

I'm having the same problem. Please assist.

0 Likes
Reply
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

@user28xSo5B1Qz  Please send us a private message with the full model code and serial number: Link

0 Likes
Reply
useryyhZG64mCr
Constellation
Options
Washers and Dryers

Hi - I am also having the same issue as desribed.  Upper washer on the Flex machine throws error code 1dC4 and wont clear even though door click shut correctly.  Washer is a WV60M9900A*.   The button next to the latch is present, I click the door shut and make sure the top lid is closed as well. Can you provide the link so i can send you my serial number.