Flexwasher missing aqua pebble

[userlvSRSDBHZu]

I just bought the new washer. It's missing the aqua pebble. How can I use top washer without it? If not suggested, how can I get an aqua pebble. I bought washer from Best Buy, but they can't help me. Suggested I reach out to Samsung instead. 

[userFvBU5OBVoU]

Same here. I've been reading that it's available on samsungparts.com but don't see it there. Does anyone know the part #?

[userlvSRSDBHZu]

I found it. Its labeled as something else. Search by model number of the washer, then look through all the parts. But it's $17, not including ship and taxes. It should have been included in original purchase. I'm going to ask samsung to send me one or make Best Buy pay for it. 

[SamsungAl · Accepted solution]

In order for you to receive your aqua pebble under warranty, you will need to send a private message to any of the moderators with the following information:

-Full model and serial number

-Photo of your bill of sale

If the unit is out of warranty, feel free to reach out to our part distributor, J & J Parts, at 1-800-627-4368 or visit samsungparts.com to purchase any parts.

[userTtc2ku4xHN]

@samsung978531 AI. I am also missing the aqua pebble that was supposed to come with my expensive Samsung flexwash 5.5 washer.

[MsBri1]

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as much details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!