Thank you Tam. One more question, based on the previous answers of other customers, seems the issue is related to the control panel board malfuntion. And due to the covid situation, I'm wondering if it is possible for sumsung to ship me a new panel board and I can do the replacement by myself? Asking service personal come to my home feel kind of risky during this period of time.
I definitely understand your concerns. The safety and health of our customers and service partners is our top priority. With me not being there to diagnose the unit, regretfully, I wouldn’t be able to provide an exact diagnosis on the cause of any symptoms. As far as sending you the part directly, I apologize but we would be unable to accommodate your request. I would recommend reaching out to the service center when you are ready to proceed with the service. You can also purchase a service manual from our part distributor, J & J Parts, at 800-627-4368 or visiting http://samsungparts.com.
Even we are having the same issue, had twice within two years. Worst product to buy. Would never buy samsung products anymore and will share the same to my relatives & friends.
I have been calling customer care for several days, but the service center guys never replied.