Flexwasher not turning on 18:8J

[user0mOTfGKfyh]

Please help. Only had this washer for about 5 weeks. Flexwash 2 in 1 combo. Will only power on from top washer. No response lower washer. When top wash turns on error 14 appears, both top and bottom washer screens turn on, then error 18:8J blinks along with the delay end button, self clean button, and smart connect button. The child lock icon in bottom display blinks, add garmet and self clean in top display blink. Tried unplugging, tried turning off child lock, it is not responsive to anything other than the top washer power button. 

[SamsungAl]

@user0mOTfGKfyh Was the washer professionally installed? Have you contacted your retailer for any assistance since it is so new?

[user0mOTfGKfyh]

Yes lowe’s Delivered and installed. We contacted Samsung they have a tech coming out tomorrow. But I’m a little worried, people with the same problem say it’s hard to find a solution and getting replacement appliance takes awhile. 

[user5X7RVRml0h]

I have the exact same codes on my washer, and I have had it a few months now.  Did you find a solution?

[SamsungCole]

Just to confirm, was the washer professionally installed?

[user2FD0OQfn1M]

why does it matter whether it is professionally installed?

To answer everyon'e questions... I had the exact same issue and called Sears to look at it.  Cost me $100 just for the guy to come out.  Apparently this is a well known issue with this particular washer.  Here's the diagnosis, the computer touch screen for the top and front load washer is 'broken'.  The technician told me it's a $700 issue.  I am didn't get it replaced yet... still deciding what to do.  I just spend $1200+ for the washer,  it's only been 13 months and now it's going to cost me another $700... this is ridiculous and I am extremely disappointed in the product.  if anyone has suggestions on how to go about this without spending $700 please let me know.

[user0mOTfGKfyh]

I know we have some kind of warranty. 1 year manufacturer and I know we’ll be adding an extended one with all the issues everyone seems to be having. Are they saying it not covered under warranty or you no longer have coverage? 

[userSdvAIVLkEK]

I have the exact same issue. Only a year old and now out of warranty. WOF!

I am never buying another Samsung product again!!

[user0mOTfGKfyh · Accepted solution]

So great news!!! Samsung care came out to service the washer today, they were so knowledgeable and pleasant! Although they have never heard of 18:8j the power button not being responsive told them it is the control board. Took just a few minutes to swap out and magic it’s fixed!! Highly recommend everyone get a warranty on their appliances they say it’s very common for the control boards to go bad. But it was a quick and easy fix. 

[SamsungJam]

We're glad that you're up and running!