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Samsung Moderator
Samsung Moderator

Re: Flexwasher not turning on 18:8J

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@userM8beOR6qjk Thanks for reaching out! I can certainly look into this for you. Will you please send a private message with the full model code and serial number? http://bit.ly/2XERsky



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Constellation

Re: Flexwasher not turning on 18:8J

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This is nuts! Samsung knows its a freking defect and has done nothing to resolve it. Sorry to sayall my appliances are Samsung. Never will I, buy Samsung appliances again. Some problem 18:8j. Samsung you need to do a product recall call or maybe we should all do a class action lawsuitn against Samsung. There are enough people on here with the same issue to file a suit. 

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Astronaut

Re: Flexwasher not turning on 18:8J

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I agree. We have had our washer less than 2 years, and we now have this error. This is ridiculous! There should definitely be a recall or class action suit. It's so unfair to the customers for Samsung to overlook this.

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Constellation

Re: Flexwasher not turning on 18:8J

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Here's another case of the 18:8J! I feel very disappointed about the prodcut because of the malfunction, and seems lot of people do have the same issue! I expect washer like and sale at this price point  should just last, and I just bought it a little bit over two years ago, and now it is broken! This really make me feel frustrated because of the covid situation and the fact that I need to fix the washer. I don't want to have someone else come into my home during the out break, so wondering is there anything Sumsung can do to help me fix the issue?

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Samsung Moderator
Samsung Moderator

Re: Flexwasher not turning on 18:8J

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With the error code, you're receiving have you notice any changes in the wash? has it stopped washing all together? Have you tried to unplug the unit or turn it off y the circuit breaker? If that doesn't resolve the issue the unit will require service. You can use the following link to locate a service center in the area that can do the repair.

 http://www.samsung.com/us/support/service/location.


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Constellation

Re: Flexwasher not turning on 18:8J

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Hi Tam

 

the link you posted and the link on this website does not work! It says service not available. https://www.samsung.com/us/support/service/locations/

 

Can you help me to find what's the contact info for repair center close to USA, zipcode 98008? 

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Samsung Moderator
Samsung Moderator

Re: Flexwasher not turning on 18:8J

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Sure! The service center name is HNG Appliance. You can contact them directly at 206-775-7999


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Constellation

Re: Flexwasher not turning on 18:8J

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Thank you Tam. One more question, based on the previous answers of other customers, seems the issue is related to the control panel board malfuntion. And due to the covid situation, I'm wondering if it is possible for sumsung to ship me a new panel board and I can do the replacement by myself? Asking service personal come to my home feel kind of risky during this period of time. 

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Samsung Moderator
Samsung Moderator

Re: Flexwasher not turning on 18:8J

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I definitely understand your concerns. The safety and health of our customers and service partners is our top priority. With me not being there to diagnose the unit, regretfully, I wouldn’t be able to provide an exact diagnosis on the cause of any symptoms. As far as sending you the part directly, I apologize but we would be unable to accommodate your request. I would recommend reaching out to the service center when you are ready to proceed with the service. You can also purchase a service manual from our part distributor, J & J Parts, at 800-627-4368 or visiting http://samsungparts.com.


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Astronaut

Re: Flexwasher not turning on 18:8J

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Even we are having the same issue, had twice within two years. Worst product to buy. Would never buy samsung products anymore and will share the same to my relatives & friends. 

I have been calling customer care for several days, but the service center guys never replied.

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