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Original topic:

Flexwasher not turning on 18:8J

(Topic created on: 3/17/19 2:27 AM)
user0mOTfGKfyh
Asteroid
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Washers and Dryers

Please help. Only had this washer for about 5 weeks. Flexwash 2 in 1 combo. Will only power on from top washer. No response lower washer. When top wash turns on error 14 appears, both top and bottom washer screens turn on, then error 18:8J blinks along with the delay end button, self clean button, and smart connect button. The child lock icon in bottom display blinks, add garmet and self clean in top display blink. Tried unplugging, tried turning off child lock, it is not responsive to anything other than the top washer power button. 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Washers and Dryers

 Hello, I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or samsungparts.com


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user0mOTfGKfyh
Asteroid
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Washers and Dryers

So great news!!! Samsung care came out to service the washer today, they were so knowledgeable and pleasant! Although they have never heard of 18:8j the power button not being responsive told them it is the control board. Took just a few minutes to swap out and magic it’s fixed!! Highly recommend everyone get a warranty on their appliances they say it’s very common for the control boards to go bad. But it was a quick and easy fix. 

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SamsungJam
Samsung Moderator
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We're glad that you're up and running!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user8fPmL7ltlD
Asteroid
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Washers and Dryers

Hi I am having  the same issue. How much did it cost? I dont have the warranty. They're coming next week for diagnosis 

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userCTZSzEP4y0
Constellation
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Washers and Dryers

i was able to fix that problem,unfortunately its not a do it yourself repair.You need a special equipment;special soldering iron,micriscope,replacement parts.Please contact me at <hidden> and I will gladly help you.

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Mgarcia
Constellation
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Washers and Dryers

what replacement parts are you referring to?  We have the same issue upper washer works no error codes but lower washer nothing you turn power on and nothing comes on then a couple of seconds and you hear the chimes powering it off...we have replaced the main control board in the back and both control boards in the front and still nothing....

usereZVGUhriY2
Astronaut
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Washers and Dryers

I am having the same issue ... we changed all three boards as well and still not working. 
Did you end up finding a solution?

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userC1MrfzLuXX
Asteroid
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Washers and Dryers

Was the replaced board right behind the buttons on the front of the machine or all the way in the back of the machine on the top?

userjHMLlnZ5km
Constellation
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Washers and Dryers

Great if you are under warranty but a less that 2 year ild washer that is one of the more expensive washers breaks for no reason after 2 years!!! I recieved the 18:8J washer notice as well and I called samsung they basically said we will recommend local privately owned repair shops. Are you kidding they won't even come look at it themselves. Highly disapoonted!! I cant't wait to write negative reviews for the service and the product on Samsung and best buy where I purchased it. 

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userlolk2gL5tx
Astronaut
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Washers and Dryers

I just encountered this same problem this past weekend. Lower washer is unresponsive. Top washer turns one and displays the error code 18:8J. So I did some research and this seems to be a common problem.

 

Where do I find the correct parts? Is it the front or rear panel? or both? 

 

I have the fleswasher in white.

Here are Model# 

And Serial #

 

WV55M9600AW/A5

<hidden>

 

I'm seeing in parts often an 00, 01,or 02 following the model number. I'm not seeing that.

 

I'm an an industrial maintenance electrian, I'm pretty sure I can repair the washer as long as I can find the correct part(s). 

 

I'm looking for help identifying the correct replacement parts. 

 

This washer and dryer combination were bought just over 2 years ago from Home depot as a black Friday Christmas gift to self.

 

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