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Constellation

Front Load Washer: Bang! and then smoke

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I have a front load washer model WF337AAR that made a loud bang this morning and then when I stopped it and opened the door, light smoke filled the laundry room. Drum still rotated when I started it again briefly.

 

Thoughts? Something I can fix myself?

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Honored Contributor

Re: Front Load Washer: Bang! and then smoke

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Oh no, that definitely doesn't sound good. Hope everything was ok, I'd like to have a member of our specialized team reach out to you. Mind shooting me a message with the below information? --> http://bit.ly/2igAXKH

 

 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone NumberSmiley SadIf Available)
Place of Purchase:

Serial Number:


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201 REPLIES 201
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Honored Contributor

Re: Front Load Washer: Bang! and then smoke

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Oh no, that definitely doesn't sound good. Hope everything was ok, I'd like to have a member of our specialized team reach out to you. Mind shooting me a message with the below information? --> http://bit.ly/2igAXKH

 

 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone NumberSmiley SadIf Available)
Place of Purchase:

Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Astronaut

Re: Front Load Washer: Bang! and then smoke

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Hi, I have your WF219ANW XAA washer, its about 10years old i think.   it just started to shake badly for my wife.  I put it in rinse and spin cycle to get 3-4 gallons of water in it, then I spun the water out and saw the shaking and what looked like wobbling of the drum.   I went online, clean debris filter which needed cleaning was recommended.   repeated the test then drum shook more violently and then I had smoke and shut it down.

 

ken johnson 919 696 3294

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Samsung Moderator
Samsung Moderator

Re: Front Load Washer: Bang! and then smoke

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Oh no! Could you send us a private message with the full model and serial number? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Front Load Washer: Bang! and then smoke

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Did anyone get resolution on this? I am having the same issue, started a couple of days ago.

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Supernova

Re: Front Load Washer: Bang! and then smoke

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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Astronaut

Re: Front Load Washer: Bang! and then smoke

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I just had the same issue...my machine is 9 years old...is it just wearing out? I am totally freaked out...just filled my house with smoke last night...this is a major issue...what should I do?

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Constellation

Re: Front Load Washer: Bang! and then smoke

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Mine just did the same thing about 15 minutes ago.  I wish someone would update this thread with the cause/solution.

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Supernova

Re: Front Load Washer: Bang! and then smoke

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For this, we do recommend having a service tech take a look at the unit. 

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Astronaut

Front Load Washer: smoke it really bad!!!

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Our front load RVT washer is smoking really bad.  What is the issue? Looks like lots of people are having the same issue! It’s only 9 years old. What should we do?

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