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Front load washer control panel words are smearing

(Topic created: 12-27-2016 11:50 AM)
userKEkzEgAPKo
Constellation
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Washers and Dryers

The words on my front load washer are smearing so badly that I can't read some of thme. I believe I need a new panel.  Is this a problem that has happened before? I believe it should be covered under warranty. How can I get this fixed?

1 Solution


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Solution
SamsungJam
Community Manager
Community Manager
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Washers and Dryers

Is your panel wiping off?  If so, send us a private message with the full model code, serial number, and a picture of the panel where the lettering is disappearing if the unit is in warranty.  You can send a private message to us here: http://bit.ly/2ihPL97

 

If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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140 Replies
Thortok
Galaxy
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Washers and Dryers
What is the model of washer? Also, could you attach a picture? I'm not sure what words you're talking about.
Samsung_Stephanie
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Happen to have a picture of the words that are smearing? 


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usere5dndZ6Soi
Astronaut
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Washers and Dryers

This began happening on our Samsung Front Loading Washer (Model WF331ANW) about a year after we purchased and installed it in our new home. It's only my wife and I, so we only use the washer once a week for about 3 loads total. Attached are two photos that clearly show the words on the control panel are "fading" or, in most cases, have compeltely disappeared.

userneSG1M6ijB
Astronaut
Options
Washers and Dryers

Yo! What gives, is Samsung going to take care of this or are we gonna have to use a sharpie?

Solution
SamsungJam
Community Manager
Community Manager
Options
Washers and Dryers

Is your panel wiping off?  If so, send us a private message with the full model code, serial number, and a picture of the panel where the lettering is disappearing if the unit is in warranty.  You can send a private message to us here: http://bit.ly/2ihPL97

 

If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

userjs1yofW33S
Constellation
Options
Washers and Dryers

This is also happening to me.  I sent an email yesterday 8/22/17 to Samsung customer support and they said since it was out of warranty (12 months) that there wasn't anything they could (would) do, unless I wanted to purchase an extended warranty and have someone service it.  They also commented about the lettering "peeling" off, which is not the case, its more like rubbing off, as if the labels are painted on and wiping off.  Here are a few pictures (which I also sent in my email to customer support).  I'm not sure how to private message, hope this does the trick.  Thanks!

Sarah

 

Washer:

Model #WF405ATPAWR/A2

Serial #<Hidden>

 

Dryer:

Model #DV405ETPAWR/AA

Serial #<Hidden>

 

 

userfhWdiE5InZ
Constellation
Options
Washers and Dryers

Hi, i have  the  washer & dryer with  only  problems  with  the  washer# WF210ANW/XAA almost all the  letters  are  gone. i love  this  set  hate  to  go  broke  and  buy  new, do  they make an decal kit for  the  control face  ? Also   there  is  a  small tear in  the  door  bellow  where  can  i find  this part  at?

Thank you,

Jeff 

Anonymous
Not applicable
Options
Washers and Dryers

Replacement parts can be purchased on SamsungParts.com

userqIhDDPvdSa
Asteroid
Options
Washers and Dryers

Did you get Decals, I called & they want to sell me entire Control Panel which is on Back Order for 6 Weeks for over $100 ?