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Original topic:

Front load washer control panel words are smearing

(Topic created: 12-27-2016 11:50 AM)
userKEkzEgAPKo
Constellation
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Washers and Dryers

The words on my front load washer are smearing so badly that I can't read some of thme. I believe I need a new panel.  Is this a problem that has happened before? I believe it should be covered under warranty. How can I get this fixed?

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Samsung_Jdx0xct
Constellation
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Washers and Dryers

15964903818859006010408859340099.jpg

 

15964904160425301205907648686042.jpg

 

15964904401311016565841884109806.jpg

 

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SamsungAl
Samsung Moderator
Samsung Moderator
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Washers and Dryers

This is going to require service. You can use the following link to locate a service center near you:https://www.samsung.com/us/support/service/locations/.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useroL1SYY5Eca
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Washers and Dryers

so how much to service an out of warranty washer for this problem of soluble ink?  Seems like a big design flaw for something that is going to come into contact with detergent, wet clothes, and stain remover on a weekly basis.  Mine is the same model as the one above and my whole left side is smeared because I wiped up stain remover overspray immediately after it happened.  First time I've ever bought a washer brand new and I'm upset that the 30yr old hand me downs never had this problem but your unit does. 

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user3mK0rmSJTY
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Washers and Dryers

What I thought was dirt on my washer and when I wiped it off turned out to be the lettering around the control knob smeared.20200826_155329.jpg

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userTFQeHrP0ey
Constellation
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v try to make a phone call
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user3mK0rmSJTY
Constellation
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Who do you suggest I call?

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user3mK0rmSJTY
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Washers and Dryers

I have not called anybody. I went to Samsung website and did a chat session. 

Should I have called somebody, If so what is the number?

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user3mK0rmSJTY
Constellation
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Just got off a chat session with Samsung and they advised it was cosmetic and was not covered under warranty. This unit was purchased in March 2020 5 months old and ink on the control panel smears

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user3mK0rmSJTY
Constellation
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Not sure if this was caused by the Costco ECO laundry soap or the Downy softner. My wife bought powered bleach so I know it was not caused by the bleach getting on the lettering. You would think that the ink they use would standup to laundry soap and or softner. 

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user3mK0rmSJTY
Constellation
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Washers and Dryers

This issue still has not been resolved. Is there some replacement lettering that can be purchased if it is not going to be covered under warranty on a 4 month old washer. 

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