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Constellation

Front load washer drain pump needed

My front load washer is not draining. It sounds like the pump is not engaging. I no longer have warranty service and need the correct pump information for my model. Any help appreciated. Model and serial #s in attached pi

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3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Front load washer drain pump needed

Try these troubleshooting steps out Smiley Happy 

 

The pump filter on your front load washer, also called the debris filter, helps filter lint and other debris from entering your washer's drain system. We recommend cleaning the pump filter at least once a month (or approximately 40 washes, whichever is more frequent). Keeping the pump filter clean will help prevent odors, reduce the likelihood of mold and mildew, and ensure your washer drains properly. Top load washers do not have a pump filter.

Note: If these steps don't match with your front load washing machine, check out the user manual.

  1. To begin, open the pump filter access panel by pressing on the cover.

  2. Locate the rubber drain hose and prepare to drain the water. You will need a towel and a container large enough for the amount of water in the washer, like an oil drain pan.

  3. Remove the cap from the drain hose by holding the hose and twisting the cap. The cap can be tough to remove because it forms an airtight seal, so make sure to use a little elbow grease. Once the cap is removed, drain the water.

  4. Once all the water is drained, remove the washer pump filter by twisting it counter-clockwise.

    Note: On some Samsung washers, the washer pump filter (A) is similar to the cap on a medicine bottle. Push in and twist to remove.

    Remove and clean the washer pump filter

  5. Using a small toothbrush or other similar soft bristle brush, wash any dirt or other materials from the pump filter. Inspect the drain pump impeller located inside the pump filter housing to make sure it is clean.

  6. Once the pump filter is clean, reinsert it and twist it clockwise until it's secured in the vertical position.

  7. Place the drain hose's cap firmly back onto the drain hose and secure the drain hose in the mounted clip before closing the access panel.


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Constellation

Re: Front load washer drain pump needed

Please find a real person to answer my question. This is not what I asked in my original question AT ALL. Frustrating. I just need a PART NUMBER so I can ORDER IT. 

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Samsung Moderator
Samsung Moderator

Re: Front load washer drain pump needed

To purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or visit samsungparts.com


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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