Try these troubleshooting steps out
The pump filter on your front load washer, also called the debris filter, helps filter lint and other debris from entering your washer's drain system. We recommend cleaning the pump filter at least once a month (or approximately 40 washes, whichever is more frequent). Keeping the pump filter clean will help prevent odors, reduce the likelihood of mold and mildew, and ensure your washer drains properly. Top load washers do not have a pump filter.
Note: If these steps don't match with your front load washing machine, check out the user manual.
To begin, open the pump filter access panel by pressing on the cover.
Locate the rubber drain hose and prepare to drain the water. You will need a towel and a container large enough for the amount of water in the washer, like an oil drain pan.
Remove the cap from the drain hose by holding the hose and twisting the cap. The cap can be tough to remove because it forms an airtight seal, so make sure to use a little elbow grease. Once the cap is removed, drain the water.
Once all the water is drained, remove the washer pump filter by twisting it counter-clockwise.
Note: On some Samsung washers, the washer pump filter (A) is similar to the cap on a medicine bottle. Push in and twist to remove.
Using a small toothbrush or other similar soft bristle brush, wash any dirt or other materials from the pump filter. Inspect the drain pump impeller located inside the pump filter housing to make sure it is clean.
Once the pump filter is clean, reinsert it and twist it clockwise until it's secured in the vertical position.
Place the drain hose's cap firmly back onto the drain hose and secure the drain hose in the mounted clip before closing the access panel.
To purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or visit samsungparts.com