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Constellation

Front load washer won’t start washing WF45K6500A

I will load the clothes and then hit the Start button and recieve a beep back but won't start washing then it goes back to the main screen and I can hit start again and it keeps going through the same process over and over. I tried  turning it on and off several times and unplugged it over night but nothing. 7E8EF4D4-D174-46CC-9309-01D2A220420E.jpeg

 

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Samsung Moderator
Samsung Moderator

Re: Front load washer worn start washing WF45K6500A

Oh no! Are you getting this across all cycles that you tried? Are you noticing any error messages by any chance?


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Constellation

Re: Front load washer won’t start washing WF45K6500A

Yes all cycles and no air message. It turns on, I press play and it starts then beeps and stops. I can press play again and it does the same thing.  I think it's the control board but I can't find a part number. 

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Samsung Moderator
Samsung Moderator

Re: Front load washer won’t start washing WF45K6500A

I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 they can assist with the part number. Since we completed all troubleshooting steps then the next step would be service. You can use the following link to locate a service center near you to do the repair. https://www.samsung.com/us/support/service/.


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