I bought the stackable washer and dryer from Samsung because I used to think that Samsung was a great company.
after my experience trying to get it installed, I will never ever buy a samsung product again, whether that's a tv, phone or other piece of electronics.
When the installation team arrived, they said that they could not install the machines, because I needed 'brackets' When making the purchase, there was no information on the website saying that I need to buy brackets.
How can you sell an installation and not (a) tell me I needed additional parts, (b) and provide a link to buy the part I need for the installation. To make it worse, the customer service is beyond horrible.
I had to go through 3 different chats to find the appliance department. Then I waited in line for hours, and the site kept resetting my place in line. i wasted hours on this. When I finally chatted with an agent, they could not give me specific information on the part that I need. so after all this time, I'm stuck and can't do anything. I'll never buy any Samsung product ever again. Adding you to the list of terrible terrible companies. what a mistake.
Hi there! We're so sorry to hear you've had such a difficult time finding the right part to be able to install your washer and dryer. I'm providing a link below to our currently available stacking kits. You'll need to find the stacking kit that lists your washer and dryer models as compatible.
Hi there! We're so sorry to hear you've had such a difficult time finding the right part to be able to install your washer and dryer. I'm providing a link below to our currently available stacking kits. You'll need to find the stacking kit that lists your washer and dryer models as compatible.
