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Original topic:

Dryer won't turn off

(Topic created: 07-29-2020 01:51 PM)
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user0rDBQTmpYV
Astronaut
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Washers and Dryers

Dryer won't stop model dv5471aew

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MrLarry
Neutron Star
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Washers and Dryers

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01001990/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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userz984XWTwD3
Constellation
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Washers and Dryers

Samsung Dryer DV42H50000

 

In any sensor dry mode, the dryer counts down to one and will not shut off on its own, nor will it go into wrinkle prevent mode.  Clothes come out VERY hot. I know what wrinkle prevent mode is.  Yes it is turned on BUT it doesn't go into that mode.  It stays in its sensor dry mode at 1 minute. I want it to go into wrinkle prevent, but it doesn't.  This seems very dangerous considering how hot the clothing gets.

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MsBri1
Neutron Star
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Washers and Dryers

Does this happen only when you select the sensor dry cycle? Does this happen on all loads? Have you tried to power cycle the unit either by unplugging it or turning it off at the breaker for about 5 mins?


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userz984XWTwD3
Constellation
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Washers and Dryers

Yes. All cycles.  All loads. All types of clothes. All sizes. Been turned unplugged for long periods numerous times. 

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MsBri1
Neutron Star
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Washers and Dryers

The next step would be to proceed with service. Please send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/33ipYnO


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user6QnCLyLZPh
Astronaut
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Washers and Dryers

Dryer on normal cycle goes to 1 minute then does not shut off.  Continues to heat, wrinkle prevent is not on.  Tried unplugging unit, did not help.

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SamsungJam
Community Manager
Community Manager
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Washers and Dryers

It's doing this no matter the setting, correct?  Service would be needed a that point.  If you could, please send me a private message with your full model and serial number and I can look into available options.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userVSU2ZhG4nL
Astronaut
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Washers and Dryers

Clean your vent out. We had to go outside and remove the exterior cover/ flap to get the lint completely out of the tubing. We ran the dryer for a few minutes to blow it through then replaced the cover. 

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useruSg92YJTtQ
Astronaut
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Washers and Dryers

I am also having this issue with model DVE5OM745OW/A3 serial # 0ARV5BBK201375N.  I've tried everything I can think of.  

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userVSU2ZhG4nL
Astronaut
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Washers and Dryers

Clean the vent from outside. 

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