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user54cpKBlzB7
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user54cpKBlzB7
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Loud Knocking Noise from Samsung Washer WF45k6500AV

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Loud Knocking Noise from Samsung Washer WF45k6500AV

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My new Samsung washer model #  WF45k6500AV makes a loud knocking noise during Rinse and Spin cycles. The delivery guys made sure that the washer is levelled. I have posted a video of this issue at the link below. As you can see, the washer also vibrates a lot.

 

https://youtu.be/Y88HI4QZnH0

 

Can someone please help me understand what might be wrong? As the washer is only a week old, I am wondering if my best option is to ask for a replacement.

My new Samsung washer model #  WF45k6500AV makes a loud knocking noise during Rinse and Spin cycles. The delivery guys made sure that the washer is levelled. I have posted a video of this issue at the link below. As you can see, the washer also vibrates a lot.

 

https://youtu.be/Y88HI4QZnH0

 

Can someone please help me understand what might be wrong? As the washer is only a week old, I am wondering if my best option is to ask for a replacement.

5 REPLIES 5
Samsung Moderator
Samsung Moderator
Samsung Moderator
Samsung Moderator

Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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We're sorry to hear that! Does this occur on all cycles and load sizes? If it was recently installed, we would recommend speaking with the retailer regarding an exchange. 

View solution in original post

We're sorry to hear that! Does this occur on all cycles and load sizes? If it was recently installed, we would recommend speaking with the retailer regarding an exchange. 

View solution in original post

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user54cpKBlzB7
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user54cpKBlzB7
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Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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Thanks for the quick response. Yes, I have tried all load sizes across several cycles and the knocking sound persists. I will go ahead and ask for a replacement. Hope that this was a lemon as I really like the washer!

Thanks for the quick response. Yes, I have tried all load sizes across several cycles and the knocking sound persists. I will go ahead and ask for a replacement. Hope that this was a lemon as I really like the washer!

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Samsung Moderator
Samsung Moderator
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Samsung Moderator

Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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You are quite welcome!

You are quite welcome!

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userLmlDYJucTY
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userLmlDYJucTY
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Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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I have the same loud knocking noise randomly when doing laundry but my washing machine  (WF45K6500AV/A2) goes one step further and does not finished the rinse and spin cycle.  The timer goes down to about 5 then goes back up to 15 mins and it will do that non stop...  my machine will run for hours before it stops.  I called in for customer service and they told me it was definitely the filter.  I cut my steel drain pan because I stack the washer and dryer to find that the filter had no blocking debris in it.  Less than 2 years old and we have been dealing with this for over 8 months.  Samsung, I need help.  We are at wits end.

I have the same loud knocking noise randomly when doing laundry but my washing machine  (WF45K6500AV/A2) goes one step further and does not finished the rinse and spin cycle.  The timer goes down to about 5 then goes back up to 15 mins and it will do that non stop...  my machine will run for hours before it stops.  I called in for customer service and they told me it was definitely the filter.  I cut my steel drain pan because I stack the washer and dryer to find that the filter had no blocking debris in it.  Less than 2 years old and we have been dealing with this for over 8 months.  Samsung, I need help.  We are at wits end.

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Samsung Moderator
Samsung Moderator
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Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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Re: Loud Knocking Noise from Samsung Washer WF45k6500AV

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For assistance with this concern, you can send us a private message to the link


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

For assistance with this concern, you can send us a private message to the link


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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