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userGOw7WRavr6
Asteroid

Need help: Front-loading WF42H5400AW fails to complete cycle

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I have an interesting issue when I get to the rinse cycle during normal operation. Once the wash cycle changes to rinse, the display repeatedly blanks and returns, as well as the machine chimes a "ding-dong" type sound. This continues until I power it off. After I power it back on, I can shift to rinse and spin on the dial and it works fine from there and completes the cycle. 

 

Any thoughts?

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Samsung Moderator
Samsung Moderator

Re: Need help: Front-loading WF42H5400AW fails to complete cycle

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Thank you for the additional information. Please send a private message with the serial number. http://bit.ly/2XERsky

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Need help: Front-loading WF42H5400AW fails to complete cycle

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Try running diagnostic mode to see if there is an error code.

 

  1. Turn on the washer and press the correct button sequence.

Refer to the buttons directly below the display. The names of these buttons will vary between models and may not match the image below. The buttons should be referred to by their positions instead (see red numbers in the image below).

Most models only have three buttons, but if the model has more buttons, only the first three from the left will be used.

 

2. Press the buttons in the order of 1, 3, 2, 3.

This will activate Diagnostic Mode.

3. Turn the Cycle Selector Knob until 0006 appears on the display.

After a moment, the most recent error code will display.

For models without a Cycle Selector Knob, refer to the numbering used in the image above, and press 2 repeatedly until 0006 appears. After a moment, the most recent error code will display.

 

Please let me know the results.

 

 

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Samsung Moderator
Samsung Moderator

Re: Need help: Front-loading WF42H5400AW fails to complete cycle

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Thank you for the additional information. Please send a private message with the serial number. http://bit.ly/2XERsky

View solution in original post

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userGOw7WRavr6
Asteroid

Re: Need help: Front-loading WF42H5400AW fails to complete cycle

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PM Sent. Thanks very much!

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userGOw7WRavr6
Asteroid

Re: Need help: Front-loading WF42H5400AW fails to complete cycle

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1837-MMS-1560208378290-attachment1-0610191912.jpg

Thanks for the quick troubleshooting advice. I have done this as asked and the only result is a dash on the display.

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Samsung_mvvQ44X
Astronaut

A 2mn,6. M3b b b.

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A 2mn,6. M3b b b.

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userGOw7WRavr6
Asteroid

Re: A 2mn,6. M3b b b.

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Not quite sure what you're asking me to do here...

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