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Astronaut

POS Washing Machine

I have a top loader washer model WA5451. Of course my warranty is expired and trying to find help without paying an arm and a leg is impossible during this COVID pandemic. My washer will spin for a minute then the basket wobbles and then the spin cycle stops and refills. I have to literally stand there for the last 10 minutes remaining of the wash cycle just so it will not keep refilling. I have to stop the washer rearrange the clothes/towels or whatever I am washing and start the spin cycle all over again. Sometimes I waste an hour standing in my laundry room adjusting the clothes in the washer. I've called customer service for help but my warranty is expired so they wanted to send someone out and have me pay all this money to just look at it... fixing the problem was not included or parts that I have to get with my own money. Any have any idea what I should do? I'm about ready to kick this washer. I can't afford a new one right now. 

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Samsung Moderator
Samsung Moderator

Re: POS Washing Machine

Hello there, take a look at the link below it might be able to resolve your issue.

 

https://www.samsung.com/us/support/troubleshooting/TSG01000997/

 

If the link above was not helpful send me a private message with your full model and serial number and I would love to look into some service options for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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