Original topic:

Poor solution to a known problem.

(Topic created: 11-30-2021 07:03 AM)
usergeNiIhWd18
Constellation
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Washers and Dryers

The repair is not covered by Samsung?

I have to pay for the trip, diagnostic, labor and parts?

how can this be? This is not a solution to the poor design, material or workmanship of your product! 

we have had other washers in coastal areas that have never rusted. This washing machine is not subject to a salty environment. 
I am so disappointed in Samsung’s “solution”. Charge the customer to fix a known issue. No wonder there is a class action suit. 

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