We can assist with that. Could you send us a private message with your full model and serial numbers? http://bit.ly/2ihPL97
I have the same rust issue for Washer Model # WA45H7000AW/A2. I had someone come out to take care of the recall and they told me to contact Samsung regarding the rust. I did that and was told not covered under my warranty, it's a cosmetic issue except when the rust can get on the clothes you are washing, I don't think that's cosmetic. Any assistance will be greatly appreciated.
Hello, I am having the same issue. I purchased the extended warranty but finding out the rust is not covered. The warranty company checked my seriel number and said it was not part of the recall. If I have the same model number and having the sae rust issues, can Samsung check in to this please? Thank you!