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userGIxvlTF1uC
Constellation

RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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I have the same rust problem as the other washer models.   Will the recall replace the top of the washer?   Rust marks are now on my clothes.  

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Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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@ userGIxvlTF1uC I would be happy to look into this further. Can you please send a Private Message here: http://bit.ly/2UWU6k4 with the serial number of the washing machine? 

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14 REPLIES 14
Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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@ userGIxvlTF1uC I would be happy to look into this further. Can you please send a Private Message here: http://bit.ly/2UWU6k4 with the serial number of the washing machine? 

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userGIxvlTF1uC
Constellation

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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Please provide a number to call regarding my rusted out washer. What is my recourse at this point.
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userpsteyT6CDw
Astronaut

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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I have the exact same issue with rust on door ruining my clothes. Who do I contact to get this issue resolved? Thank you in advance.

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Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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We can assist with that.  Could you send us a private message with your full model and serial numbers?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userYctTTM5dxN
Constellation

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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I have the same rust issue for Washer Model # WA45H7000AW/A2. I had someone come out to take care of the recall and they told me to contact Samsung regarding the rust. I did that and was told not covered under my warranty, it's a cosmetic issue except when the rust can get on the clothes you are washing, I don't think that's cosmetic. Any assistance will be greatly appreciated. 

Thank you! 

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Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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@userYctTTM5dxN   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userkz7Q40mPhl
Asteroid

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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Hello, I am having the same issue.  I purchased the extended warranty but finding out the rust is not covered.  The warranty company checked my seriel number and said it was not part of the recall.  If I have the same model number and having the sae rust issues, can Samsung check in to this please?  Thank you!

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Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userGD2ShgdY9r
Constellation

Re: RUST ISSUE SAMSUNG WASHER MODEL WA45H7000AW/A2

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I have the same rust issue. Model WA50F9A7DSW/A2

I had read that a recall notice would fix this problem as well as whatever the recall was for, so I did that two weeks ago.  The repair man did not fix the rust issue.

Thanks.

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