We had the repair done. A tech came out and replaced the rusted top portion. Unfortunately now the bleach doesn’t dispense and the cycle for cleaning the machine is no longer active. I noticed our clothes don’t smell fresh after washing and I even used scent booster. This washer has been a lemon from the start. I’m incredibly unhappy and the thing is on my credit card. Won’t Samsung make this right? I just want to be made whole. A washer that dispenses bleach, doesn’t smell like *blah* and for the self cleaning cycle to be active again.
What options do I have Samsung? Can I have my money back for the washer? Please come take it. 😭
We are sorry to hear about this. Please send the model and serial numbers to this PM Link.
I have the same exact issue....I'm eligible for the same recall and I'm getting actual small size pieces of rust inside the washer in the soap and softener dispenser with multiple rust streak looking areas elsewhere. This shouldn't happen on a 3 year old washer.....please sign me up for the same repairs. What do I need to do?
Please send a private message with the full model code, serial number and any pictures you may have so that I can look into this for you. http://bit.ly/2XERsky
Us too, we purchased the washer at great expense in 2012, we are rusting in all the places mentioned AND around the seals on the window. This rusting started in 2014 when the washer was just 2 years old. It started in the soap dispensor area and showed up as rust colored spots on the drawer.
Totally disgusted and feel it is one of the biggest purchases we have made to be sold shodly metals- not to mention the recall that took over a year to get fixed.... and at that they sent an A&E Tv guy. seriously? Seriously not happy.
The service department cannot fix this UNLESS THEY STRIP the paint off completey, remove the rust areas , replace the metal they took off and repaint.