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Chris VA Mtns
Asteroid

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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Samsung replaced ours under the recall and extended warranty.  My thanks to Samsung Michelle and Samsung.  Just be sure to be persistent. 

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userHRdulpqleg
Constellation

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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Our Samsung top  loading washer, model WA50F9A6DSWIA2, is rusting next to the soap dispenser.  It started a couple of years ago and now chunks of rust are falling off into the laudry and ruining our clothes. We bought this washer 5  years ago and based on the price, we certainly expected it to last longer. Can the top be replaced?  What steps should I take to have this repaired? 

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Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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Send us a private message and we can assist with the rust: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userGCc0rgYMYg
Constellation

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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I have a top load washer I bought a year or two ago that also has rust at the soap/fabric softener area. If you reach in there and grab it with your fingers you can feel it about to crumble.
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MSharer
Constellation

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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Same issue with my WA5451ANW / XAA

This is after I’ve already paid to have the board replaced....
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amyreillys6
Asteroid

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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Wow!  Mine is as bad or worse than this. Check out my rust situation!  I would love the rebate option. Can someone at Samsung  please contact me?  image.jpg

 

A03F7574-5655-4EE1-B31B-B0B0A7A5A583.jpeg

 

634D4374-BAC1-43BF-82C4-CE1A3AFF253C.jpeg

 

61F8937D-146C-49DA-B078-950DFB167083.jpeg

 

FF57D3B2-A449-4922-B5ED-2269A076FE43.jpeg

 

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Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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You can reach out to our dedicated team at 8662645636 for further assistance with the recall. 

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userkoXEZD2dtj
Constellation

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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I attempted to have this completed and when you sent a tech out he stated it would not be covered under the additional year warranty. Thanks Samsung 

 

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Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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@userkoXEZD2dtj   We are sorry to hear about this. Please send your model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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users6y14Szqb8
Astronaut

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

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Our machine is experiencing this exact rusting issue.  We had no idea this was the issue from the early signs - assumed it was just some paint chips flaking or staining.   It has gotten significantly worse.  What are my options?

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