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Constellation

Re: Washer WA40J3000AW/AA stops during rinse and changes load size to extra large and fills with wat

My machine is doing this and not spinning.  

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Samsung Moderator
Samsung Moderator

Re: Washer WA40J3000AW/AA stops during rinse and changes load size to extra large and fills with wat

Try these troubleshooting steps out and see if they work for you Smiley Happy 

**Make sure that your washer is leveled properly by opening the lid and verifying that the tub is in the center and not tilted**

Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.

  1. Check that it's inserted between 6-8 inches.

    The drain hose must be inserted into the drainpipe at least 6 inches, and no more than 8 inches. Use the hose guide included with the washer to help, and then once the drain hose is in place, secure it with a zip tie so it will not slip down farther.

    If the drain hose is more than 8 inches deep, it creates a siphoning effect which will cause issues with the washer. If the drain hose is inserted less than 6 inches, it may fall out which will cause water to spill all over the floor.

    Washer Drain Hose Guidelines

  2. Make sure the drain hose does not form an airtight connection.

    An airtight connection creates a vacuum or suction effect that also causes siphoning.

  3. Measure and confirm the height of the drain hose.

    Most homes will already have the correct measurements, but it is good to check anyway to be sure. The drain hose should be positioned at least 18 inches high and no more than 96 inches high. You should not use a drain hose extension kit.

    These requirements are different if a sink is being used. The drain hose should be positioned at least 24 inches high for sinks and no higher than 35 inches.

  4. Inspect the drain hose for damage, kinks, or bends.

    The hose should run smoothly from the washer to the home's drainage system. Anywhere that it is bent or pinched can cause leaks or draining issues.

    If the drain hose is damaged, request service.

  5. Confirm the drain hose holder is installed.

    It may be tempting to unscrew this clamp holding the drain hose to the back of the washer, especially if the drain hose doesn't quite reach as far as you want it to. However, removing this may cause the washer to drain automatically and give an LC or 4C error code.

  6. Simultaneously press and hold Temp. and Delay End for 3 seconds until Cb appears on the display.

    On some models, you do this while the washer is already on. On other models, you start with the washer off, hold the two buttons, and then touch Power to turn on the washer while holding the buttons.

    Either way, if you're successful, Cb appears on the display and you can let go.

    Temp. and Delay End is the most common button combination, but if that doesn't work or you don't have those buttons, check your user manual for instructions specific to your model. If your user manual does not cover Calibration Mode, then your model doesn't have it.

  7. Press Start/Pause.

  8. If the tub does not spin by the time this process completes, service is required. You can also send a private message to any of the moderators to have them set the service up for you Smiley Happy

    The tub will rotate back and forth (duration varies between 1 and 3 minutes), then display EnEnd, or 0, then turn off. The washer is now calibrated.

     


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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