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usertDlwtzMC6D
Asteroid

Recall serial and model #

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Hello,

 

My washer was part of the recall back in 2016.  I bought a new washer in Nov 2016 to replace the old one. I see there was also a class action settlement.  I got info in the mail on it.  It says I need to fill out the form and need the old model and serial number off the old unit.  I had to take that off the old unit and apply to the paperwork for the rebate on the new one. I never wrote it down, long story.   Does Samsung have this info on file?   I got a rebate check when I bought a new one.  But I don't know the old serial and model number for my recalled washer.  All I remember is it was the 5.0 cubic ft one.  Without the wash basket that the new one had.

 

Thanks for any help.  Probably a long shot but thought I would try.  

1 SOLUTION

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usertDlwtzMC6D
Asteroid

Re: Recall serial and model #

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Just sent private message with phone number

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Samsung Moderator
Samsung Moderator

Re: Recall serial and model #

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I would be happy to look into this. Can you send a private message with the contact phone number associated to your account here: http://bit.ly/2Kq3B5F

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usertDlwtzMC6D
Asteroid

Re: Recall serial and model #

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Just sent private message with phone number

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usertDlwtzMC6D
Asteroid

Re: Recall serial and model #

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All set, got what I needed thanks 

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Samsung Moderator
Samsung Moderator

Re: Recall serial and model #

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We're glad that you were able to get things resolved!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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