Original topic:

Refund Long Time

(Topic created: 09-15-2021 11:08 AM)
usern3LkChvDN8
Astronaut
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Washers and Dryers

Hi,

I have been waiting for 3 weeks since I received a text and email stating that the refund has been approved and will be sent via eCoupon.

I have called 4 times and each time, the standard answer is - it takes 2 business days for the refund dept to process.  Well, it has been 4 - "2 business days" later and I still got nothing.

Please help.

Thanks.

 

1 Solution


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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Hello, We apologize for the inconvenience and would encourage you to keep working with our refund department regarding this process at 1-800-726-7864. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

Hello, We apologize for the inconvenience and would encourage you to keep working with our refund department regarding this process at 1-800-726-7864. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Leify
Comet
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Washers and Dryers
Call them again and don't hang up until you get confirmation from the bank it's there. Their support is non-existent.
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