We have agreed to accept a refund for our recalled washer that was having issues that is under warranty. While Samsung customer service is trying, we are getting confused and concerned as we are getting requests through multiple channels and conflicting information.
Any reccomendations? I will escalate if needed. Thanks.
We are experiencing a similar issue with a refund we were promised for a Samsung Refrigerator that has been nothing but trouble. Sent the same docs to three separate Refund Request numbers, and when we call support we get put on hold for literally hours trying to talk to Case Management. I'm starting to think we need to think about a class action lawsuit against Samsung for the obvious purposeful runaround they are putting their customers thru.