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Samsung Moderator
Samsung Moderator

Re: Refund on recalled washer?

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I'm sorry to hear this, please send me a private message. I'm happy to look into this, @usergOYd35Uio1 

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user4tmSf34Ger
Asteroid

Re: Refund on recalled washer?

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This is all a scam by Samsung. They never had any intentions of issuing refunds. I believe the intent was to get folks to replace the defective washers thinking they were getting a refund (also thinking folks would buy another samsung) to avoid any lawsuits over damage that could be caused by the defective ones. It is very disappointing but it appears to be a well thought out scam.
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userZWa7cWFG51
Astronaut

Re: Refund on recalled washer?

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Hi I have a machine that sometimes it spins and sometimes it does not. also, it gives a lot of unbalanced errors. What should i do with it? Thank you! <HIDDEN>

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Samsung Moderator
Samsung Moderator

Re: Refund on recalled washer?

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Could you send us a private message? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user51SHDwu5BG
Constellation

Re: Refund on recalled washer?

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I have a new washer being delivered tomorrow but I need to know what to do with my old one. I have sent in photos and my acceptance letter but I cannot give an answer as to what I need to do with my washing machine. Do I need to hang on to it? do I need to send in different photos? Is the paperwork I submitted appropriate? I called several times today and nobody could answer the question for me.

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userKVK49PjC2a
Constellation

Re: Refund on recalled washer?

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We are going through the same thing.  Just got off the phone with them AGAIN!!! 

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userMsBlvlK8kk
Constellation

Re: Refund on recalled washer?

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WOW, mine since 1/22/18. Keep stating they need bill of sale, after I have efax and uploaded several times. Still waiting on my refund 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Refund on recalled washer?

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I'm sorry to hear this @userMsBlvlK8kk! Can you send me a private message with your ticket number, I'd be happy to look into your case! 

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useroOiGUW5lel
Constellation

Re: Refund on recalled washer?

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I'm looking and nobody got they refund back for these recalled washers that's a shame and I'm feeling I  will not get mines back.

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userUimjzC4SCH
Astronaut

Re: Refund on recalled washer?

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Going on 6 months still nothing. Now when I call I'm on hold for 20 minutes with no answer....what a monumental scam. We will never buy a Samsung product again

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