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user51SHDwu5BG
Constellation

Re: Refund on recalled washer?

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I have a new washer being delivered tomorrow but I need to know what to do with my old one. I have sent in photos and my acceptance letter but I cannot give an answer as to what I need to do with my washing machine. Do I need to hang on to it? do I need to send in different photos? Is the paperwork I submitted appropriate? I called several times today and nobody could answer the question for me.

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userKVK49PjC2a
Constellation

Re: Refund on recalled washer?

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We are going through the same thing.  Just got off the phone with them AGAIN!!! 

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userMsBlvlK8kk
Constellation

Re: Refund on recalled washer?

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WOW, mine since 1/22/18. Keep stating they need bill of sale, after I have efax and uploaded several times. Still waiting on my refund 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Refund on recalled washer?

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I'm sorry to hear this @userMsBlvlK8kk! Can you send me a private message with your ticket number, I'd be happy to look into your case! 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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useroOiGUW5lel
Constellation

Re: Refund on recalled washer?

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I'm looking and nobody got they refund back for these recalled washers that's a shame and I'm feeling I  will not get mines back.

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userUimjzC4SCH
Astronaut

Re: Refund on recalled washer?

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Going on 6 months still nothing. Now when I call I'm on hold for 20 minutes with no answer....what a monumental scam. We will never buy a Samsung product again

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Samsung Moderator
Samsung Moderator

Re: Refund on recalled washer?

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Please send us a private message with any reference numbers that you may have.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usergOYd35Uio1
Constellation

Re: Refund on recalled washer?

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And you won't get it. I have been dealing with Samsung for over. 30 days and all they keep telling me "The checks in the mail".. Never received a thing from Samsung to date.. NOTHING BUT LIES!!! Time to contact the BBB.

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Jedichikin
Constellation

Re: Refund on recalled washer?

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SamsungJustin , SamsungJam .... can anyone help me?
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Supernova

Re: Refund on recalled washer?

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@Jedichikin: I see that we are currently speaking with you via Private Message. We will follow up there. 

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