Don't buy another Samsung washer! This is all a scam by Samsung. They never had any intentions of issuing refunds. I believe the intent was to get folks to replace the defective washers thinking they were getting a refund (also thinking folks would buy another samsung) to avoid any lawsuits over damage that could be caused by the defective ones. It is very disappointing but it appears to be a well thought out scam.
SHAME on samsung for continuing to blow customers off constantly,I have been trying to get answers on when my refund will be sent, been getting the run around for about a month.I have given Samsung everything they wanted and still get the B/S stories. I'm done going to the BBB.
I have a new washer being delivered tomorrow but I need to know what to do with my old one. I have sent in photos and my acceptance letter but I cannot give an answer as to what I need to do with my washing machine. Do I need to hang on to it? do I need to send in different photos? Is the paperwork I submitted appropriate? I called several times today and nobody could answer the question for me.