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It's been since June 6 2020 trying to get my refund on top load washer I have sent over 21 email talked to 20 or more people all pictures are there all paperwork is there spend over 5 hours on hold to talk to someone no one understand why it not been done yet I have not be able to washer  since May 2020  I done my part I guess they just don't want to give me my money I will never buy Samsung again . I Had my washer repair 11 times since dec 2019 ....I don't my part you do your part.