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Original topic:

Remaining Laundry / Add Location Information error

(Topic created: 03-18-2021 03:26 AM)
userPzs1rtDKgs
Astronaut
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Washers and Dryers

Hi All,

 

New to Samsung Smartthings (but not to the smart home). I have just purchased a Washing Machine and a dryer from Samsung and I have installed and setup the Smartthings app and registered the two device and everything reports back correctly.

 

There is however a settings called "Remaining Laundry" on both but I am unable to use it:

 

DRYER

On the dryer it allowed me to press the button to turn it on but then says "Go to More > Manage location > Geolocation and add the location of the dryer" I cannot find this setting on the Dryer page but I can from the main menu in the Smarththings app however everytime I set my location and come out again its lost the location and defaults to my old address (moved two days ago but washer and dryer delivered new to new address)

 

WASHING MACHINE

The settings are just greyed out?

 

I am using a latest Android phone with latest updates.

 

Any help is much appreciated!

3 Replies
userluLcdgZKBP
Astronaut
Options
Washers and Dryers

I have this same problem...

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Solution
SamsungLarry
Community Manager
Community Manager
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Washers and Dryers

I recommend reaching out to our SmartThings team. They can be reached at 866-813-2404 or emailed at support@smartthings.com







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SamsungLarry
Community Manager
Community Manager
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Washers and Dryers

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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