I am so disappointed in this washing machine and this company. Not only is it rusting all around the inside edge, but the tub becomes completely unbalanced all the time and never completes the spin cycle. I can barely even find anyone who will attempt to fix it bc many people will not repair this brand! This machine is only 4 years old and Samsung has not been at all helpful in finding a solution to either problem.
We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.
We have the exact same issues! Rust is totally out of control and has ruined and stained clothing. We can't use our machine like this. Out of balance and adds more water and soaks clothes and out of balance again then stops, repeats over and over impossible to get to spin cycle completion. Need help please, Samsung.