Our Samsung 6.0CuFt FlexWash Washer when it gets to the last 12 minutes of the cycle it counts down to roughly 6 min left, tosses the clothes, stops, tosses the clothes, stops repeating several times over and over for about 15 min the errors out with code UB without ever going into full spin. We open the door and the clothes are sopping wet, reposition clothes and restart cycle and it just does the same thing and errors out again. Does this over and over again. Tried cleaning out the pump filter, repositing the drain hose, leveling the uning and unplugging the power.
Sorry about your washer getting these error codes and hoping I can help. I did a quick look up on the flexwash.
Is this the correct model?
This is what I was able to find in the manual concerning your issues.
If the issue persists, you can try and connect to chat support.
I will add @samsungmoderatos to see if anything else can be done.
Hopefully this helps.
You said that you have tried all troubleshooting in manual, can you confirm that you have tried to recalibrate the unit?
If you have you are still experiencing the same problem after recalibrating the unit, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO
- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below