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userpQt8bunxer
Astronaut

Re: Samsung Dryer and Washer issues with model DV350AEW

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personally I believe there should be some sort of class action suit against Samsung for their faulty dryer drum issues. 

I've had my dryer for under 2 years and I just recently replaced the drum 3 weeks ago and the drum has cracked once again.  This is unacceptable.  Samsung needs to stand behing their product and make it right for the comsumers.  I'm never buying a Samsung applicance again.

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userwfuH8yfMWo
Constellation

Re: Samsung Dryer and Washer issues with model DV350AEW

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I have the exact same issue with Samsung Gas Steam Dryer DV350AG - bad drum weld. I was having the knocking noise for a while and now i noticed the crack at the back of the drum. I contacted Samsung via IM and both representatives stated that Samsung has NO records or complains for this issue - cracked drum in DV350 dryers. Samsung  lies to it's cutomers and hides a well known issue/defect. This is clearly a manifacturing defect and they should issue a recall. 

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userTMvA7WXD8q
Constellation

Re: Samsung Dryer and Washer issues with model DV350AEW

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I own the DV350AEW dryer as well. I have already had it serviced once for another issue now I have noticed my drum is cracked. This is very disappointing.

 

I contacted Samsung and like everybody else I was told they were not aware of any issues like this. My claim number is 2166685904. Samsung should be doing something about this.

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user4kaiBOcW2F
Astronaut

Re: Samsung Dryer and Washer issues with model DV350AEW

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Same thing here, drum is cracked severely with a piece about the size of a hockey puck completely broken free. Sure, the weld is where the failure begins, but the real problem is the pitifully low quality material it's made from which I have no doubt is a cost saving measure. Pretty sure the drums are made from recycled beer cans!

 

I will NEVER buy another samsung product ever again and this is coming from a family that has owned 10+ samsung phones, numerous tv's, blue ray players, etc... We've been happy with the electronics, very happy, but I simply won't do business with a company that turns it's back on customers when it's BLATANTLY OBVIOUS they have a serious design flaw. I will be sure to broadcast this on all forms of social media which I'm very active on as well.

 

I'm 100% on board with a class action suit if it happens.

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userYIQRBXhmNw
Constellation

Re: Samsung Dryer and Washer issues with model DV350AEW

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I'll chime in too as a big Samsung purchaser. Very disappointed hearing about this low quality, faulty dryer issue that looks like is forcing me to switch brands. I had an LG before I bought the Samsung...LG blew this Samsung piece of garbage outta the water. Anybody have a recommendation of a different brand dryer?

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userCNPAqSTukh
Astronaut

Re: Samsung Dryer and Washer issues with model DV350AEW

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Same thing happended to my DV350AEP/XAC 02, the dryer is four years old and the drum has become separated from the back. I called customer service and argued with them for 1 hour to no avail! I will NEVER buy a Samsung product again, a washer should last more than three years for the price I paid!

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Samsung Moderator
Samsung Moderator

Re: Samsung Dryer and Washer issues with model DV350AEW

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@userCNPAqSTukh:  We can only support US products. Please contact Samsung Support in your region: http://bit.ly/lBD2zm


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userNVRC89e10W
Constellation

Re: Samsung Dryer and Washer issues with model DV350AEW

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It's funny you tell someone that you can only "support" US products... Samsung doesn't support anything.

I have your washing machine. It's a piece of junk.

I have your dryer. - It's a piece of junk.

I had your refriderator - It's a piece of junk. Thank GOD we were able to get rid of it under an additional warranty we purchased.

In all I would say I "WAS" a great customer. However, moving forward I will do my best to let people know about my troubles with samsungs appliances. I have already kept 5 families from making the same mistakes I did and buying (trusting in a company) a product that the company would not stand behind. If nothing else, I've at the least kept them from spending what I did to replace your junk. "SUPPORT" that's laughable at best.

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JustinWeParty
Asteroid

Re: Samsung Dryer and Washer issues with model DV350AEW

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Same here. It's only about two years old .

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user9CNB0AeiBy
Constellation

Re: Samsung Dryer and Washer issues with model DV350AEW

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They won't help me either, ticket number 415020324. Join the lawsuit.

https://topclassactions.com/lawsuit-settlements/lawsuit-news/844395-samsung-class-action-alleges-dry...

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