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Samsung WF431/XAA won't finish high speed spin and has rubber burning smell

(Topic created on: 5/2/21 5:10 PM)
Samsung_GDxCDhu
Astronaut
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Washers and Dryers

I have a Samsung WF431/XAA front load washer and lately I noticed that the clothes were still pretty wet when the load was finished.  After some investigating the high speed spin cycle starts for about a minute before it immediately stops due to an increasing loud knocking and out of sync drum.  I've replaced the four shocks and still the problem exists.  After the spin cycle is stopped, and the door is opened there is a rubber burning smell along with some smoke that comes out of the drum.  Any suggestions are welcome.

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SamsungAl
Samsung Moderator
Samsung Moderator
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Washers and Dryers

That's not good at all! I would like to have my specialized team take a look into your case. Can you provide me with the serial number via private message?


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SamsungAl
Samsung Moderator
Samsung Moderator
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Washers and Dryers

That's not good at all! I would like to have my specialized team take a look into your case. Can you provide me with the serial number via private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungLarry
Community Manager
Community Manager
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Washers and Dryers

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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