cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Brown Residue- DISGUSTING

JUMP TO SOLUTION

I have followed all the steps and suggestions multiple times.  If you read my post, it plainly says that!

Reply
Loading...
Highlighted

Re: Brown Residue- DISGUSTING

JUMP TO SOLUTION

🤣🤣

Reply
Loading...
Highlighted
Constellation

Disgusting Toploader Mold ! Self Clean does nothing!

JUMP TO SOLUTION

Regardless of how often we do self clean,  our clothes continue to smell terrible. We know that their is mold down there because we can smell it. Even when the washer is empty it's smells bad. Our washer is just 2.5 years old.  We are not disassembling anything in case it voids any warranties. Has there been a recall for this ? Has anyone had any luck with refunds? I have tried the suggestions made on the other posts. There should be legal ramifications for this health hazard of a machine.

Reply
Loading...
Highlighted

Re: Disgusting Toploader Mold ! Self Clean does nothing!

JUMP TO SOLUTION
you mean all washer machines cause they all have a self cleaning thing
Reply
Loading...
Highlighted
Constellation

Stinky moldy washer

JUMP TO SOLUTION

I need help getting a replacement pulsator for my WA45K7600AW/AA washer. The mold  and bacteria is so thick in between the two pieces that make up the pulsator that there is no amount of self cleaning that could get it all out. I cannot even wash clothes for our family of 5 because of the gross residue that gets all over the clothes. Can someone at Samsung please help! And yes I've already ran the self clean with bleach technique.

7C5C5F32-12ED-457F-89F2-724BF1E78615.jpeg

 

E9631DCB-E9EF-47C7-9B78-0C363800DA8E.jpeg

 

Reply
Loading...
Highlighted
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

I have tried this "cleaning" process 15 times in the last 4 days and still getting brown/black particles in tub after each "cleaning". Please advise another solution to problem. Is there a recall on machines exhibiting this issue?  Sounds like hundreds of people are seeing this problem. 

Reply
Loading...
Highlighted
Constellation

Smell and dirty residue

JUMP TO SOLUTION

Hello.  I have had my washer for several years now.  It has started to have a smell and residue upon running delicate and self clean cycles.  

I have attached photos.

Suggestions?20200916_062457.jpg

 

20200916_062508.jpg

 

20200916_062600.jpg

 

Reply
Loading...
Highlighted
Cosmic Ray

Re: Smell and dirty residue

JUMP TO SOLUTION
Google search clean my washer. A whole line if products out there you can find at any grocery store.
Reply
Loading...
Highlighted
Constellation

Mold trapped in and under agitator flaking into laundry and making my kid sick!

JUMP TO SOLUTION

I have a 3 1/2 year old Samsung top loader active wash aqua jet vrt and was having trouble getting towels to smell clean and had started seeing dirt in freshly “washed” loads.  We now have flaky brown residue come up in every wash, even after multiple self-clean cycles.  We pulled up the agitator and found tons of mold in and around the bottom.

 There is no way to clean under the non-stainless piece beneath the agitator and there is mold between the plastic and stainless agitator with no way to separate and clean.

 My son has terrible eczema and mold allergies and has had constant congestion.  Now I know why.  I do not want a technician because it is plain to see from what we discovered -and the many posts and comments online- that this is unfixable beyond replacing entire pieces.  I want a refund or a new unit that does not come with preexisting design and safety flaws.  

This is the first new washing machine I have ever purchased and I have lived in many rentals with old decrepit machines previous to this.  They were all superior to this product which, instead of cleaning our clothes, it actually contaminates and stains them with mold.  One quick wipe of the gunk.

 

This is the plastic attached to underside of agitator. No way to clean beyond the holes.  Mold remains in layer between.

 

Image of mold beneath the plastic layer.  No way to detach and clean.

 

After removing agitator this is a view of what was beneath.  There is no way to clean the underside of the non-stainless piece.

 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Mold trapped in and under agitator flaking into laundry and making my kid sick!

JUMP TO SOLUTION

We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...