@userv2XS6WGDi1 Hey there! I totally understand how frustrating that is and would be delighted in assisting you! Could you send me a private message with the full model and serial number?
Complete physical address:
Contact phone number:
Alternate phone number:
Serial number of the washer:
Place of purchase:
Copy of the proof of purchase: (If available)
Images of the residue:
@userqLSNBUcMs4 Good morning, I wanted to follow up to see if you are still in need of assistance? Would you please send a private message with the requested information?
@userajJ2TOS2tM Thanks for reaching out, have you had a chance to try the troubleshooting steps above?
Exact same issue as everyone else and have tried literally everything to no avail. This has to be a health risk. My husband works for a huge phone company with lots of employees and he's using that as his base to start spreading the word to never by Samsung. I'm also looking into calling our local news who does investigation into defective products that consumers can't seem to get help with. Surely one of the two platforms can make enough noise for Samsung to listen.
Thank you for reaching out to us! Have you tried the following:
To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.
Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”
Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the SELF CLEAN cycle may be damaged.
Press Power to turn on the washer.
Turn the Cycle Selector to SELF CLEAN (or select Pure Cycle).
Press and hold Start/Pause (Hold to Start).
After the SELF CLEAN cycle, leave the lid open to dry.
The water temperature for SELF CLEAN is set to Hot and cannot be changed.
When noticeable residue is present in the washer tub, add 1 cup (8 fl.oz or 240ml) of liquid chlorine bleach to the bleach compartment before you start the SELF CLEAN cycle.
Do not use or mix any other detergent or chemicals during the SELF CLEAN cycle. If necessary, run a RINSE+SPIN cycle after the SELF CLEAN cycle has completed to help remove any residual residue.
Please be aware that certain usage and environmental conditions may result in residue build-up or odor in the washer tub.
Check the washer tub before using the SELF CLEAN cycle. Remove any water remaining in the tub by running the SPIN ONLY cycle before starting the SELF CLEAN cycle.
If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.
If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/