I cant believe this. I have had mine for about 3 years and always thought I was doing something wrong. I constantly have residue on my clothing. Same thing, brown filmy residue... Who would ever imagine this was a Samsung issue. The unit should be recalled. This is absurd
I have the same issue. I routinely run my washer on the clean cycle withRefresh cleaner. I’ve also scrubbed the entire drum and any thing I can reach with a soft bristled brush and there is still brown residue and a terrible smell.
We are having the same problem with disgusting debris that is left on the clothes. If you touch it, some pieces are gritty and other pieces are thin and smear across your clothing. Running the Pure cycle weekly has not resolved the problem.
I have the same problem, and am sick of it. I have had the machine for several years, and didn't realize where the flakes of gunk were coming from. I have spend a lot of money on washing machine cleaning tablets and the hot water used with the self-cleaning cycle. My latest situation I have ran the machine at least 8 times (twice with the cleaning tabs) and I have yet to get a cycle with no gunk left over. I will not buy or recommend a Samsung washer again.
Could you send us a private message with your full model and serial number as well as pictures of the residue? http://bit.ly/2ihPL97