I have a model #WA45N7050AW washer and I'm getting brown specks of mold all over our clothes. My wife runs a daycare and the washer is only 1 1/2 years old. I've run the bleach self cleaning cycle a couple times and has yet to completely fix the problem. In need of answers due to a very unpleased customer.
I understand your concern. Can you provide the serial number for the unit as well?
I'm not going to lie, I was so confused at first when I saw your post as this section is for the Galaxy S9 phone. lol
In any case, I'd hope a Samsung washing machine wouldn't do this to you. I hope you get this resolved ASAP!
To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.
Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”
If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ or reach out to me or another Moderator in a direct message!
We purchased a Model: WF45K6500AV/A2 and its matching dryer right after closing on our house on March 8th 2017. The washer only cleaned our clothes the first few washed. Around July I realized something was wrong. Our kitchen towels smelled like sewage. Soon after it was my jeans, a couple of my pjs. I blamed it on different things. Then I have noticed my baby’s clothes didn’t smell like fresh laundry. The very last red flag was my baby’s clothes started smelling like sewage. My baby never smelled. I called Samsung customer service many times. I have been treated very poorly. I am 40 years old, I have done a few loads in my life, but I have never ever had this issue. They were giving me the silliest advice all opposite to the Samsung user manual. They send a technician. He hooked up his pc to the washer and said there were no errors so everything was fine. I called customer service again telling them that the technician didn’t try to find the cause of the smell, but just looked for errors. The washer is so high tech, it will tell you if it has any errors. He stated on the report I needed to run a self clean cycle twice a month with at least two cups of vinegar. The user manual states one self clean every 40 loads and under caution it states no chemicals, no clothes, nothing whatsoever. He also told me I had to use the prewash and extra rinse every time, the hottest water possible and loading the drum half way. According to customer service the case was closed as they already sent a technician and my clothes were probably extremely filthy to start with. I seriously tried everything with that washer, I read the whole user manual, it was professionally installed by JCPenney, we always kept the door open, used the right amount of HE soap and used the proper program. We were desperate and we tried to figure out where the smell was coming from. I placed my head inside the washer drum and it smelled like an old moldy basement. We ran another self clean cycle and another two after that. We never added anything during this cycle as recommended by Samsung user manual. Nothing worked. I called customer service again and a super nice lady understood there was something going on. She sent another technician over and he just explained me that all new washers are like this because of new regulations. He found out I had mold again and he placed and recommended to use Tide washer cleaner to kill the mold and clean the washer properly. He also explained me that the heavy duty cycle was the only real deal. Many ladies shirts and pants can’t be wash in a harsh cycle. I tried that too, but just trashed a few clothes. Right after the Tide cleaner, I ran a couple of loads but nothing got washed. The washer doesn’t clean clothes in a very long time now and produces mold after hours of using it. It just makes a mix of our scents, wasting energy, water, soap, time. What a disappointment!
I just got a call from Samsung for a survey. After that she transferred me to a customer service representative. The one who answered the phone fit right in. Didn’t listen a word of what I said. The washer isn’t not washing and if you do not use it for a few days, it will grow mold. The door is open and dried right after the load is done and so the rim and the soap drawer! He said I need to call him back if I am experiencing the same issue! I just told you I am!!! Wow!