I have this exact problem as well! My Samsung dryer already broke once after two years, and the washer hasn’t been right for over a year. The brown residue is DISGUSTING and knowing now that it’s mold is SUPER concerning. What is Samsung doing about this issue??? I have used the self clean cycle at least once a week since I’ve had the machine and no matter how much I run it now the brown residue is there.
I am having the same issue, I have cleaned the washer multiple times on the pure cycle, but it just keeps getting worse. This is due to the plate at the bottom of the drum being 2 parts, with the build up being between the parts.
I have the same issue as well, gunk build up between the 2 part pulsator.
Self-clean does not remove the sludge from the bottom of the plastic tub, or in between the white plastic and stainless pulsator components.
We are having the same problem with our Samsung washer (WA5451ANW) leaving brown/orange streaks on clothes for the last nine months or so, but only recently figured out it seems to be sludge dripping from somewhere near the top of the washer. The stains are more frequent now, ruining everything white or light colored, and the stains do not come out. Help!
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Hi. We have just started to get the same issue with our WA52J8700AW/A2 washer that is 3 years old. No matter how many SELF CLEAN cycles we have done, nothing is working! I needed to call Best Buy and set up a service call to see what the culprit may be. I feel fortunate that we purchased a 5 year extended warranty!! (so much for "durable goods") I have a feeling that it may be the same issue as the above poster. I will get back to this forum with an update after next Thursday's service call.
My Samsung WA45H7000A washer has been leaving brown residue on our clothes for months. We have only had this washer for less than three years. I have cleaned and cleaned the inside of the washer, as well as run the self-cleaning cycle many, many times in the past three years. Finally, I decided to investigate what is causing the disgusting residue on our clothes. As soon as I took the bolt cover off of the pulsator, I knew what the problem was. Just under that cover, there was mold. I took out the bolt and removed the pulsator and there is mold ALL OVER under it and all the way down to the bottom of the washer which you can not get to to clean. How disgusting! I have been washing my kids' clothes in this mold for months and months?!?! I'm sure Samsung is going to do nothing about this! There is no way to clean this - I am going to have to get a new washer. I sure hope my Samsung dryer, refrigerator, dishwasher, stove, and microwave last longer than this! I will never buy Samsung products again!
Oh my gosh! I have been so frustrated with this washer that wasn't even a year old and kept producing brown sludgy guk on the bottom of the washer and on my supposed clean washed clothes. I would use the deep clean cycle at least once a month, rinse and spin cycles I don't how many wasted times, only to not be able to rid that washer of the sludge. I absolutely love their televisions, cellular phones, dryer, and refrigerator, but that washer has got to go. I new it was coming from the washer and would be very conscientious to using th deep clean cycle and rinse and spins hoping to be rid of it or at least keep it in check, but nope, always there. I have to clean the bottom and lower sides of the drum, and then the white top area to the drum has it spilling out of the cracks, which I can't completely get to even with toothpicks. I have to admit, my entire Hawaii family - parents, sister, and brothers, including my family out in Nevada are lovers of Samsung products. But their washers, I honestly can't believe it came from them. I'm a Realtor and have had to warn my clients to stay away from their washers, as good looking as they may be, the product is more like a dirtier instead of a cleaner, not to mention, if that sludge is detrimental to our health. Buyers beware and look elsewhere.
I’m having the same exact issue with our Samsung top load washer model WA45H7000AW/A2 been happening for months now and apparently there are no real solutions that I’m seeing I have run the self clean 20 times probably with bleach, vinegar, etc. nothing seems to work every time residue in the bottom of tub