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usereBlVv1S2PE
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I am having a very similar problem.  I have tried the soaking bleach water overnight and the vinegar solution - both suggested on the Samsung website.  But, the problem

still exists.  I have cleaned all removable parts, wiped down and scrubbed the basket/pan and it’s lips and yet I still have slimy brown flakes getting on my “clean” laundry and basket/pan of the washing machine.  I’m wondering if this is coming in during the rinse cycle and if so from where. This defeats the purpose of washing laundry.  It’s gross.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@usereBlVv1S2PE   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userIJMqaflBpJ
Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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This is NOT resolved...  6/8/2019 and I have the same issue...  Followed all the instructions and I still get the brown floating chunks in the water...

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userFSjKjjk38O
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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This solution does nothing at all to fix the problem. I am currently running at least 3 clean cycles a week. I am currently on my 8th one today and there is still sludge all in my machine.  To say I am disappointed in Samsung is an understatement. 

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userHXGjhsldEt
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Yeah. Self Clean doesn't help when the space between the metal and plastic portion of the pulsastor is filled with mold. MAJOR DESIGN FLAW. I could buy a new pulsator, but that means I'm committed to buying a new pulsator every single year (for $125) every year I own the machine if I don't want to suhject my children to black mold. This is egregious, 

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userADLWfGFNBV
Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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No, self clean doesnt help.

stop saying that this is the fix for us. tried bleach and vinger and about a thousand self-cleaning washes.

i feel like i need to take it apart and pull the tub out to clean it. (self clean....)

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user2kRNxp0f7M
Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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HELP! I am having the same issue. Brown sticky residue everywhere in my washing machine. I am horrified to be reading this Samsung!!!!! Is there a recall? Reading through the threads it does not look like there is resolution that fully cleans out the washer? I cannot imagine washing my clothes in mold or nasty hidden build-up. This is outrageous. Please advise ASAP.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@user2kRNxp0f7M I would be delighted to look into this for you! Could you send me a private message with your full model and serial number?

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userqdYBWAHA61
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I am having the same issue and I purchased my washer  less than 2 years ago. I’m so furious to find out this has been an issue for years and no resolution to correct the problem. This machine was expensive and no way I can get my money back. Never will I ever purchase another Samsung product!!!’ 

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userfxII0xWJZw
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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It doesn’t work!!

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