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Samsung Moderator
Samsung Moderator

Re: Brown flakes in wash

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Good morning, I just wanted to follow up with you to see if you've been able to schedule service?



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Constellation

Top Load Washer is making us sick because of mold

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I can see that no one has found a solution to the mold buildup that appears after every wash no matter how much you clean or what cleaning products you use. Are there any recalls for WA48J7700A or class action lawsuits? The mold is what’s been making us sick and I’m going to file a complaint with the BBB.

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Samsung Moderator
Samsung Moderator

Re: Top Load Washer is making us sick because of mold

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We are sorry to hear about this. Please send your serial number to this PM Link, and we will look in to this.


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Constellation

Re: Top Load Washer is making us sick because of mold

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Same issue and have tried "Pure Clean" cycle several times with no effect. We're really tired of picking these mold flecks off our clean clothes and some have even stained the clothes in spots.

 

Our model number is WA456DRHDWR/AA 

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Samsung Moderator
Samsung Moderator

Re: Top Load Washer is making us sick because of mold

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We would be happy to look into this for you. Please send us a private message to the link.


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Asteroid

Re: Top Load Washer is making us sick because of mold

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I have the same model and still no resolution from Samsung.

There is not a recall that I can find.  I’m interested in a class action lawsuit as well as reporting to BBB

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Constellation

Re: Top Load Washer is making us sick because of mold

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Same issue, no resolution.  Also interested in a class action.

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Constellation

Re: Top Load Washer is making us sick because of mold

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I got them to say they will issue a refund through my BBB complaint but still waiting for a response. Wondering if it was a scam just to close the complaint 

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Asteroid

Samsung Washer - Brown Residue - DISGUSTING!

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Model WA52M7750AV/A4

 

After the past several loads I noticed brown flakes on our clothes and a smell. Has anyone else experienced and what was your solution?? I’ve ran ever sterile and clean cycle- nothing helps!!

 

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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It sounds like the unit is not able to drain properly. I would recommend inspecting the drain hose first. Check the hose •Is not inserted more than 6 inches into the standpipe/sink and is not kinked, bent, or damaged. Also, do you have a drain hose extension kit on the hose?


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