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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Same issue 

what's the solution?

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Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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This is NOT resolved...  6/8/2019 and I have the same issue...  Followed all the instructions and I still get the brown floating chunks in the water...

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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This solution does nothing at all to fix the problem. I am currently running at least 3 clean cycles a week. I am currently on my 8th one today and there is still sludge all in my machine.  To say I am disappointed in Samsung is an understatement. 

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Yeah. Self Clean doesn't help when the space between the metal and plastic portion of the pulsastor is filled with mold. MAJOR DESIGN FLAW. I could buy a new pulsator, but that means I'm committed to buying a new pulsator every single year (for $125) every year I own the machine if I don't want to suhject my children to black mold. This is egregious, 

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Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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No, self clean doesnt help.

stop saying that this is the fix for us. tried bleach and vinger and about a thousand self-cleaning washes.

i feel like i need to take it apart and pull the tub out to clean it. (self clean....)

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Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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HELP! I am having the same issue. Brown sticky residue everywhere in my washing machine. I am horrified to be reading this Samsung!!!!! Is there a recall? Reading through the threads it does not look like there is resolution that fully cleans out the washer? I cannot imagine washing my clothes in mold or nasty hidden build-up. This is outrageous. Please advise ASAP.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@user2kRNxp0f7M I would be delighted to look into this for you! Could you send me a private message with your full model and serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I am having the same issue and I purchased my washer  less than 2 years ago. I’m so furious to find out this has been an issue for years and no resolution to correct the problem. This machine was expensive and no way I can get my money back. Never will I ever purchase another Samsung product!!!’ 

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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It doesn’t work!!

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Please try this link instead: Link

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