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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I sent photos, still no reply to private message!! How about a little help here, for all of us?

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I’m having the exact same issue of flaky brown debris in my washer after every use. It’s getting worse since an expensive out-of-warranty replacement of the support struts that had broken earlier this summer. 

What is the solution?

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Honored Contributor

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Can I have your full model code and serial number via private message?

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Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Having the same problem! There are so many complaining and some are saying it is mold deep down where you can’t clean.  I have had several items of clothing destroyed. 

Let’s go Samsung and do what’s right and either clean our machines inside out or better yet RECALL it and give us new machines!

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@user5UFDKirBJl  We're sorry to hear that! Please send us a private message with the full model code and serial number: Link

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I had the exact same gross problem! Bleach did nothing. What did work finally was adding a small bottle of Hydrogen Peroxide (3%) to the hot water when it filled for a self clean cycle. I do it like 1 or 2 times a month depending. Good luck!

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I have been having the same issue as well. I have to be washing my clothes up to 3 times to remove the brown flakes/residue.  I do self clean at least every 15 to 18 loads.  Here is an attached picture after the self clean. So much residue. This is a real headache. I suppose to be feeling happy for having clean clothes, but it is the total opposite. Help, please!Brown flakes/residue problem!Brown flakes/residue problem!

 

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Could you send us a private message so that we can get some additional information?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Same issues with our WA50M7450AW.  We bought this one after the recall on the last one.  My daughter has a mold allergy, if this is making her sick and Samsung knew they had a problem I'll be extra mad.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@useraEJCKDILBv  Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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