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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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We're sorry to hear that! Please send us a private message with any ticket numbers that you have: Link

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Read throught the threads in this forum.  You are not alone.

I have had same problem for 6 months on a 2 year old machine.

It appears the only true fix is: Samsung recall(hasn't happened yet), class action lawsuit (hasn't happened yet) or buy a new washing machine.

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Looks like I’m having the same issue as many other people. Started noticing brown residue floating in my washer. Ran several “self clean” cycles to no help. I vacuumed out to the residue with a wet vacuum and ran a self clean again. I’ve pulled the hoses off to clean and have been trying to get the pulsator off to inspect underneath. I’m unable to remove it. When I took the cap off the pulsator, it was covered in a brown slime like reside. Felt like vomiting. Never would I have thought I’d be seeing this. 

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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ED07B5C6-BDC2-427A-8AE6-336B13C6DD2E.jpeg

 

A36F031B-C37A-44A7-89E9-15B0C5B5BD82.jpeg

 

These are the photos to go along with my post. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Could you send us a private message in order to get some additional information?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Have been reading the numerous posts about this issue.

After many months of frustration and damaged clothing, it is time I chimed in.

My washer (WA48H7400AW) is about 2.5 yers old.  I had brand new plumbing insalled for my washer at the same time. I have been using high efficiency detergent since day one.  I have always tried the clean cycle on numerous occassions.

However, nothing is getting rid of the disgusting brown flakes of dirt(!)/mold(!!)...whatever it is.  I wipe the bottom cean after every wash, wash a new load, and it always comes back.  This has been an ongoing problem for 6 months now.  Is it a draining problem?  I can hear water sloshing around under the tub if I shake it.  Not good, right?

Along with my recently non-working Samsung refrigerator, I am ready to swear off all Samsung appliances.  Note that I have 3 Samsung flat screen TVs and my husband has been a happy Samsung cell phone user for years.  

Please fix this.  Please help.  We are a family of five and this problem is a PROBLEM.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Could you send us a private message so that we can get some additional information?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Resolved. Thanks to Samsung courteous employes

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Had to join this forum because my 2 year old Samsung washer has been  doing the same thing described by all of you. I didn't know what was happening at first too. Thought it was lint and then just my kids dirty clothes. It's been going on for at least 6 months to a year. I finally had time to research and found out its not just me. My husband got Samsung to send out a Samsung Tech to clean and repair this situation free of charge, even though they first stated that they had never heard of this problem before. Also, one of their phone technitions suggested putting it through the heavy load cycle first with bleach and vinegar! Do NOT put bleach and vinegar together because it creates toxic chlorine gas!!! We had already run the self clean cycle 7 times with either bleach or vinegar or nothing. Still had the same problem. Anyway, you were right and once this problem exists there is nothing short of taking apart the washer and cleaning the internal componants that will solve it. They claim if we run self clean every 30 washes after this it won't happen again. We shall see. See attached photos of disassembled washer.washer 4.JPEGwasher 5.JPEGwasher 1.jpgwasher 2.jpgwasher 3.jpg

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Resolved. Thanks to Samsung courteous employes

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