I am having the same issue with brown residue left behind on clothes after being washed. I have also run the self clean cycle with the 1 cup of bleach, with no success in eliminating the brown mess. When I removed the pulsator cap, the bolt and all around was covered in brown yuck.
I have this same issue. Constant battle with mild, gross brown debris everytime I run wash. Is there a fix? Those of you that are sending your info what are they telling you? I think I'd rather buy a new washer instead of paying for a tech to come out if doesn't fix it.
Very frustrated! We have a Samsung matching washer and dryer. They are about 4 years old. The washer is leaving a brown residue on all of our clothes. They are out of warranty. We have paid Samsung authorized service technicians $300 and they have not figured out the problem. We have cleaned everything possible in the washer with no luck. Has anyone found a solution to this issue? We are at our whits end with this issue. We could have almost purchased a new washer at this point.