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Samsung Moderator
Samsung Moderator

Re: Samsung washer brown residue

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@user5UFDKirBJl  We're sorry to hear that! Please send us a private message with the full model code and serial number: Link

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usercKKXTfzN3q
Constellation

I had the exact same gross problem! Bleach did nothing. W...

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I had the exact same gross problem! Bleach did nothing. What did work finally was adding a small bottle of Hydrogen Peroxide (3%) to the hot water when it filled for a self clean cycle. I do it like 1 or 2 times a month depending. Good luck!

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userD2qnUfU7lk
Constellation

Re: Samsung washer brown residue

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I have been having the same issue as well. I have to be washing my clothes up to 3 times to remove the brown flakes/residue.  I do self clean at least every 15 to 18 loads.  Here is an attached picture after the self clean. So much residue. This is a real headache. I suppose to be feeling happy for having clean clothes, but it is the total opposite. Help, please!20190801_020223.jpgBrown flakes/residue problem!

 

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Samsung Moderator
Samsung Moderator

Re: Samsung washer brown residue

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Could you send us a private message so that we can get some additional information?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useraEJCKDILBv
Constellation

Re: Samsung washer brown residue

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Same issues with our WA50M7450AW.  We bought this one after the recall on the last one.  My daughter has a mold allergy, if this is making her sick and Samsung knew they had a problem I'll be extra mad.

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Samsung Moderator
Samsung Moderator

Re: Samsung washer brown residue

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@useraEJCKDILBv  Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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useriMf0Qq0WTx
Constellation

top loading washer - mold and mildew on washer plate -- WHAT IS THE SOLUTION???!?!?!?!?!?!?!?!?!

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As with MANY others on this forum, I have an issue with my top-loading Samsung washer (WA45H7000AW/A2) where it leaves black dirt at the bottom of the drum after washing.  No amount of "self-clean" will fix this (unless you're telling me it will take more than 10 times in a row, with bleach, vinegar, etc.).  I removed the washer plate and it is filled with a black modly substance that is seemingly trapped (pic showing bottom of washer plate attached).  I called Samsung and no matter who I talked to  they had ABSOLUTELY NO IDEA ABOUT  this issue.  Which is strange because...

 

...on the many forum posts about this issue, a Samsung moderator engages the poster and requests information, ostensibly so that they can provide a solution.  Yet there is never any followup stating what the solution is (other than perhaps buying a non-Samsung washer).  So this is the last chance before I never buy anything from Samsung again...IS THERE IN FACT A SOLUTION????  (Samsung, please post solution publicly or not at all)IMG_20190810_200548374.jpg

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Samsung Moderator
Samsung Moderator

Re: top loading washer - mold and mildew on washer plate -- WHAT IS THE SOLUTION???!?!?!?!?!?!?!?!?!

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Please send a private message with your serial number. http://bit.ly/2XERsky

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useriMf0Qq0WTx
Constellation

Re: top loading washer - mold and mildew on washer plate -- WHAT IS THE SOLUTION???!?!?!?!?!?!?!?!?!

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No thanks.  Please provide the solution, if any. 

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userDPo3NEgSJo
Cosmic Ray

Re: top loading washer - mold and mildew on washer plate -- WHAT IS THE SOLUTION???!?!?!?!?!?!?!?!?!

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How were you able to remove washer plate?

I'd like to see what's going on under mine.

 

I was informed a "specialized team" was handling my request 4 days ago and would be in contact.

 

Chirp

 

Chirp

 

Chirp

 

 

 

Meanwhile, my family of five has no clean clothes, towels, etc. 

I washed a small load of my old running clothes yesterday  since I am not worried about the filth ruining them.  Disgusting results.  I shouldn't have to inspect every article of clothing after it's washed.  I am so frustrated.

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