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Samsung Moderator
Samsung Moderator

Re: Mold

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Please send us a private message so that we can look into this for you: Link

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plac1
Constellation

Re: Mold

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I have had this same issue since I bought the washer in 2015.  I have used nothing but HE detergent, I run the clean cycle all the time.  I had Samsung send someone out one time and they replaced the Tub cover and that did nothing.  When I finish a load of laundry I use 4 paper towels to wipe down my machine, it's disqusting and nothing is being done about it.  There should be a recall on this.

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userDPo3NEgSJo
Cosmic Ray

Re: Mold

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Hey Samsung, what are you going to do?

Private messages with the moderators haven proven fruitless despite their best intentions.  We need action.

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user8IvhpLGM74
Constellation

Samsung Washer - Brown Residue - DISGUSTING!

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I also have a washer Model# WA45H7000AW/A2 that is just about 6 years old and also have the brown soft dirt/ residue at the bottom of my washer.  I have run the self-clean many times and also ran the spin/rinse setting right after the self clean. So what is the solution to getting rid of the brown residue; beside getting a new washer or completely tearing the washer apart and throughly cleaning all of the parts.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@user8IvhpLGM74 Oh no, that's terrible! Let's look into this a bit further. Mind shooting a private message with the serial number of the washer?

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userYAs93mmEWM
Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I am having the brown residue in my washer as well. I have seen it in the past and thought it was just something on my kids clothes! Reading these posts it looks like it’s mold! I have ran 4 self clean cycles and it hasn’t gotten any better. Were you able to get Samsung to help with the problem?? 

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Could you send us a private message to get some additional information?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userdGtPXe1qk5
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I am having the same issue with brown residue left behind on clothes after being washed.  I have also run the self clean cycle with the 1 cup of bleach, with no success in eliminating the brown mess. When I removed the pulsator cap, the bolt and all around was covered in brown yuck.  

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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For assistance with this concern, we recommend sending a private message to the link


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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