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Constellation

Samsung Washer - Brown Residue - DISGUSTING

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I have been having the same proble too! For at least 6 month but probably longer. I also thought at first that maybe it was lint, kids dirty clothes or something. When it continued to happen i finally found some time and found this forum and was shocked to see it wasn't just me and is a pervasive problem. My husband got Samsung to send out a Samsung Technition to service and repair this issue free. This was of course after saying they had never heard of this issue. You must be persistant. Their phone operator tried to tell us to put bleach and vinegar through the heavy load cycle to clean it. DO NOT! put vinegar and bleach together, this creates toxic chlorine gas. They claim if we run the self clean cycle every 30 washes after this it won't happen again. We ran the self clean cycle and various others per their request 7 times prior to the service call. I also ran cleaning mode throughout first 2 years of ownership. Washer is 2 years old. We shall see...  see attached photos of disassembled washer. washer 1.jpgwasher 2.jpgwasher 3.jpgwasher 4.JPEGwasher 5.JPEG

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING

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Hi,  Could you send a private message so that we can get some additional information about that call?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING

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Please get back to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Bleach kills mold

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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We bought this washer in 2016. It’s only 3 years old and just started noticing is shooting out brown gunk all over each wash cycle. I’ve tried doing all the cleaning suggestions by Samsung but it’s coming from something internal. It must not be draining properly and is a design issue that will just keep reacurring. I also just found out it’s part of the recall where the tops explode off.  They are sending us a rebate but it doesn’t nearly cover the cost of a new washing machine.   I didn’t anticipate buying a new washer 3 years in. I will NEVER buy another Samsung appliance!!!!!!

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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We have the same problem. 3 year old washer, mold on all of our clothes. They keep pushing us to bring out a repair person for $100. It was so terrible and we aren't sure what to do next. 

I cleaned the mold off the agitator but it is still in between the metal and plastic pieces. In the third picture, I can't clean out under the drum. Even once I cleaned it, we are still getting mold on our kids clothes. Plus if this happened only after a couple of years, why won't it happen again?

20190825_180835.jpg

 

20190825_180838.jpg

 

After we cleaned, can't clean under the drum

20190825_184713.jpg

 

 

Also, it is getting super rusty20190909_201014.jpg


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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Picture 2 that comes from what you wash with, We had that brownish sticky stuff. We got ours from HomeDepo so we went back and got this washer cleaner ran with hot a few times full load. So now we use vinegar and sea salt yes washing with vinegar is better on the clothes check it out on google and youtube

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I have a WA45M7050AW/A4 I’m having issues with the brown flakes which seems to be pretty common unfortunately. This washer is only two years old. I’ve done all of the tips and tricks, countless self clean cycles and I’m at a breaking point. Who has successfully got rid of it without getting a new washer. Is that even possible? 

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@user2LjtPowIFV wrote:

 ........ Who has successfully got rid of it without getting a new washer. Is that even possible? 


In answer to your question, I seem to have been able to get rid of the brown flakes in my 3+ years old, since I have not seen any flakes for the last 1 month.                   

I had already posted the following about 3 weeks back. However, I thought that I will post it again since it is not easy to find the old posts.                          

Have been finally able to get our washing machine of all the mold and deposits so that the clothes are coming out clean again (without any brown particles on them). Am jotting down our experience with the removal of the mold from our Samsung top-loading high efficiency washer in the hope that others may find it helpful.      

 

We had tried using “washing cycle with vinegar” as well as the Samsung Self-clean cycles a few times without being able to get rid of the brown residue on the clothes. As I mentioned in my earlier post, Samsung did arrange for a service technician to check our washer. The technician did find that that there was mold underneath the washing machine wash-plate. However, somewhat surprisingly, the technician was ready to reassemble everything without doing any cleaning of the wash-plate, only repeating that we should just run the Samsung Self-Clean cycle (even after I told him that we had done that a few times without success. Fortunately, he did let my wife and me spend about 15 minutes cleaning the worst of the mold and the deposits off the wash-plate ourselves before putting it back in.        

 

Our first priority was to make sure that we get rid of the remaining mold. We used a cleaning cycle with Chlorine bleach, followed by a self-clean cycle. Then, we read that Chlorine is not good at penetrating porous surfaces, and may leave mold roots there. So, we used a cleaning cycle with Hydrogen Peroxide, followed by a self-clean cycle.

 

Our final step was to run a washing cycle with a commercial product Ecoegg Detox tablet, which is claimed to do a good job of eliminating any residues (we chose this product because it does not use any harsh chemicals and also does not leave behind any odor). Followed it again with a self-clean cycle.        

 

These may have been more steps than were really needed. But, at least, we are now getting clean clothes from our washer.

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I also found brown stuff in the bottom of our washing machine. After looking up what possible could be causing this and doing 10 cleaning cycles with no improvment, we decided to take the machine apart. I was so grossed out with all we found. First we took the pulsator off and cleaned it and all we could reach, then did another clean cycle. Still no improvments. The pulsator is a  metal piece crimped onto a plastic piece  so i carefully pryed the metal off the plastic piece. The sludgy brown stuff was between the two pieces. There would be no way to clean this unless taking it apart. I threw away the metal piece and put the plastic part back on the machine. Ran another clean cyle and still brown stuff!  Before going out and just buying a new machine we decided to take the drum out. My hubby took the machine apart and there were so many places of brown sudge:/  Finally every piece is cleaned and put back together. Running another clean cyle and hoping there is no more brown residue! 

By the way, before taking the machine apart, i tried cleaning cycles with wash machine cleaning tabs, vinegar and baking soda, and bleach and none worked. 

Pulsator in between metal and plastic partPulsator in between metal and plastic part

 

Plastic part of pulsatorPlastic part of pulsator

 

Top ring on drumTop ring on drum

 

Inside of the bottom of the drumInside of the bottom of the drum

 

Outside of the metal drumOutside of the metal drum

 

The other plastic drumThe other plastic drum

 

After cleaningAfter cleaning

 

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